At Paw Haven, we want you to feel confident when shopping with us. If you experience an issue with your order, please contact our customer support team so we can review your request.
Returns
Eligible products may be returned within 5 days of delivery. Items must generally be unused, in their original condition, and returned with their original packaging where applicable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, contact us as soon as possible. Please include your order number and clear photos showing the issue.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons. Any product-specific return restrictions will be stated where applicable.
Refunds
Once an eligible return has been received and inspected, we will inform you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Return shipping costs are paid by the customer. Please contact us before returning an item for instructions.
Contact Us
For return or refund assistance, contact mys4jalloh@gmail.com.